Care Coordinator, Part-Time - Lake Buena Vista, FL

Join our Lake Buena Vista team on our journey to transform pet care and improve the health and happiness of Atlanta's pets, pet parents, and veterinary caregivers. Our goal is lofty and requires confident, friendly, resilient professionals dedicated to making a difference in all the lives they touch each and every day.

Petfolk is recreating the veterinary journey from the ground up with technology and design at the very center. We’re revolutionizing how we work and take care of pets with beautifully crafted physical and digital spaces. We are bringing together people with the biggest hearts and brightest minds to make pet care the way we dreamt it could be.

The Clinical Care Coordinator acts as the face of the Pet Care Center and manages the flow of the client throughout their experience. They will ask for referrals/surveys and validate a forward booked appointment. They will embody and display the culture and mission of Petfolk in caring for pets and pet parents and maintain a clean environment for our pets. The Clinical Care Coordinator will be a direct liaison between the Virtual Care Team and the Pet Care Team.

Responsibilities:

• Constant connection between the Virtual Care team and the Pet Care Center teams
• Manages script fills/refills within our mobile, virtual, and in-house prescriptions
• Call/text all late Pet Care Center customers
• Greets clients and supports them throughout their stay at the clinic (stationed at kiosk during the day)
• Asking clients for referrals
• Asking clients for surveys
• Confirms forward booking is completed
• Clean and assist in organization and turning over of rooms
• Manage walk in prevention fills
• Helps with laundry and clinic upkeep
• Petfolk+ experts

Requirements

• Saturday & Sunday availability, this is a weekends only role
• Must be able to juggle competing priorities
• Constant positive attitude with outward expression
• Flexible, self-starter
• Able to manage conflict conversations
• Friendly, outgoing personality
• Ability to keep up in a fast paced environment
• Ability to work every weekend, this is a Thursday through Sunday schedule

Education & Experience:

• Vet experience preferred, but not required
• Minimum 1 year customer service and/or food service experience required
• Computer proficient in Google suite and other computer based platforms

Benefits

• State-of-the-art Modern Facilities
• No on-call or late nights, ever
• Generous Paid Time Off Policy
• Medical, Dental, & Vision Insurance
• Life Insurance & Disability
• Fear Free Veterinary Certification
• FIGS Scrubs
• Discount on Petfolk services

We believe in working together to be the beacon in the industry by reshaping vet care as we know it. When too often the veterinary care experience falls short, we’re here to make it better for everyone: pets, their parents, and Vets alike. We encourage you to join and grow with us!