IT Manager

THE COMPANY

Wondercide was founded 15 years ago by Stephanie Boone when her dog Luna became ill from what her vet suspected was conventional flea and tick treatments and monthly pest control services. Stephanie knew there had to be a better way and set out on a mission to invent a plant-powered alternative. Today, Wondercide offers a comprehensive line of plant-powered pest control solutions for your pets, yard, home, and family with +50,000 5-star reviews on Amazon.

Wondercide, based in Austin, TX, is a privately held, high-growth, and digitally native consumer packaged goods company that has an omnichannel presence and is expanding into specialty brick-and-mortar and beyond. The company is a vertically integrated organization where sales, marketing, creative content, customer service, innovation, procurement, mixing, production, fulfillment, and more are all done in-house. This allows the team to control their own destiny from a multi-year roadmap down to quality of execution via operational excellence.

We are a close-knit, highly collaborative team of ‘doers’ who operate in an entrepreneurial and KPI-driven environment. Grit, Action, Curiosity, Ownership, and Insight are the five operating values we embody in our day-to-day work.

At Wondercide, we’re driven by a Fierce Love® for families. We wake up every day inspired by our mission to protect families of every kind, everywhere from pests with safe, effective pest control solutions. We work with Mother Nature to deliver plant-powered products that promote well-being. We do this so families can live long, happy, and healthy lives together. We believe in doing whatever it takes to protect those we love…and that when you know better, you can do better. Our promise to customers: they’ll never have to go it alone. We’re in this together and we’ll be there to support each step of the way.

About the Role

The IT Manager will report to the Director of IT and oversee our infrastructure, operations, and security to ensure reliable, secure, and scalable technology systems across the organization. This role manages day-to-day IT support, network and cloud infrastructure, and hardware lifecycle while strengthening security practices and system performance. The position partners with cross-functional teams to deliver IT projects and enable employees with the tools and technology needed to support a fast-growing business.

What You’ll Do:

• Act as an operational liaison for the staff, functional client teams, and other departments as necessary during onboarding/offboarding processes
• Provide timely guidance, mentoring, and end-user support/training for tools and software in general use at the location and remotely.
• Improve the security posture and maturity of all IT systems and employees
• Oversee security and system integrity across users, including but not limited to Password Vault, VPN usage, and Administrative rights management on endpoints.
• Manage the IT Infrastructure & Operations, responsible for day-to-day network, system administration, hardware, and end-user support.
• Manage and set priorities with IT leadership for the design, maintenance, development, and evaluation of all infrastructure systems and areas, both on-site and cloud-based, including network, data, hardware, services, security, etc.
• Provide IT project management oversight, whether the project is internally or externally staffed, and ensure the projects are delivered to scope, timeline, and budget.
• Manage the full lifecycle of IT equipment/software, procurement, monitoring and maintenance, license management, reporting, and obsolescence.
• Measure, track, and report IT system and application performance to achieve target deliverables. Identify opportunities to improve operational efficiency and staff productivity.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of security systems, servers, IT Infrastructure & Operations applications, networks, and the service desk.
• Manage and support staffing, supervision, scheduling, development, and performance management. Work closely with 3rd party partners for support and operations.
• Coordinate and deliver repairs for laptops, desktops, printers, and phones.
• Document and maintain IT and security policies and procedures.
• Coordinate technical updates related to facilities and building management.
• Day-to-day hardware support (finger scanners, handheld scanners, belt/label printers, peripherals), while evaluating future hardware upgrades as the business scales.
• Primary point of contact for warehouse hardware failures and connectivity issues.
• Spare parts inventory management to minimize downtime.
• Maintain and design infrastructure overhauls - cabling runs, device relocations, switch/AP reconfigs.
• Maintain, support, and optimize all Audio/Visual equipment within the office buildings.
• Develop and maintain architecture documentation, including system diagrams, data flow diagrams, and technical specifications.

What We’re Looking For:

• At least 5 years of experience managing IT operations in a fast-paced, growth environment.
• The ideal candidate will have a skill set that includes a wide breadth of infrastructure, operations, and security technologies and processes.
• Experience with Google Workspace administration.
• Foundational knowledge and understanding of security principles, including the CIA triad, fundamental security design principles, and common security attacks.
• Experience with cloud technologies and infrastructure-as-a-service (IaaS) platforms such as AWS, Azure, or Google Cloud.
• Exceptional problem-solving and analytical skills.
• Strong organizational, planning, collaboration, communication, and project management skills are a must.
• Must have excellent spoken and written communication skills.
• Proactive communication style, with proven ability to collaborate well with diverse teams.
• Excellent interpersonal communication skills, strong personal integrity, teamwork abilities, and a customer focus.

Preferred Skills:

• Prior experience with consumer-facing brands and startup experience is a plus.
• A desire for continuous learning with a coaching mindset.
• Experience running security awareness programs (phishing simulations, training, and reporting).
• Experience implementing and maintaining SIEM and EDR security platforms.
• Improve business processes, promote the strategic use of information technology, and enable the workforce to use technologies as a competitive tool.
• Support and maintain existing business systems, interfaces, and integrations.
• Build and make available sales data, key performance indicators (KPIs), and metrics with reporting tools to evaluate the performance of e-commerce platforms.

What’s in it for you?

• We mentioned changing the world, right? Need more? You got it!
• Work with a dream team that will support you and help you succeed
• Good pay and benefits, including low healthcare premiums, 100% of vision and dental covered, paid volunteer time off, and extended maternity and paternity leave
• Bonus program that is based on business performance
• Performance-based review process, giving you direct influence in your performance/merit increase
• Company-wide Thankful Thursdays and Thrilling Thursdays.
• Fun swag and free Wondercide gear/products
  

This position is based in Round Rock, TX, at the new Wondercide headquarters. This is not a remote position.

Here at Wondercide, we celebrate, support, and thrive on diversity and inclusion. We’re a proud Equal Opportunity/Affirmative Action Employer. If you’re interested in joining the Wondercide Pack, apply today!