Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Job Summary:
Pets Best is seeking a Medical Records Administrator who will report to the Supervisor, Claims. The Medical Records Administrator is responsible for providing administrative support such as creating and in-completing claims, uploading/attaching and reviewing pet’s medical records, routing claims appropriately according to the situation, is responsible for researching what is needed to complete the claim, and will request that information accurately.
Job Location: Remote – USA
Main Responsibilities:
- Enters or imports documents and policy information into the policy management system for processing
- Enters/imports and analyzes pet medical record information
- Handles and routes claims according to the situation using the policy management system for processing
- Input claim line items accurately and efficiently
- Enters or imports documents and policy information into the policy management system for processing
- Daily contact with all internal departments
- Attends and participates in team meetings as needed
- Provides other administrative support as needed
- Performs other duties as assigned
Basic Qualifications:
- 50+ Words per minute typing speed
- Minimum 6 year recent experience in Veterinary field
- Administrative experience within the veterinary industry
- Licensed veterinary technicians are strongly preferred
- Strong computer skills
- Strong customer service skills
- Excellent oral and written communication skills
- Ability to write professional letters
Expected Hours of Work:
- This is a full-time position: Days and hours to be determined by needs of business. Hours will consist of 8 hour shift options starting from 7 a.m. to 10 a.m. EST, Monday through Friday
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)