Operations Implementation Specialist

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands.

Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary:

IPG is seeking an Operations Implementation Specialist to support the successful implementation of products and ensure compliance with regulatory requirements across internal and external partners. This role is key in maintaining operational excellence and documentation for product launches, policy forms, procedures, and best practices.

Job Location: Remote

Key Responsibilities:

Core Responsibilities:

• Manage and create required forms for use by third-party administrators (e.g., applications, policy documents, etc.).

• Develop and maintain standard operating procedures, fulfillment guidelines, and documentation of best practices.

• Create and manage documentation for operational procedures used by external administrators.

• Support data collection and submission for state regulatory reporting and compliance requests.

• Assist with user acceptance testing (UAT) as needed.

• Perform other duties and responsibilities as assigned.

Required Experience:

• 3+ years of relevant experience.

• Coordinates execution phases of new product launches and product updates.

• Facilitates meetings, creates SOPs, and documents business decisions and exception requests.

• May complete fraud investigations and support regulatory reporting.

• Works independently on moderately complex assignments.

• May guide or assist junior professionals.

Education & Relevant Skills:

• Associate’s degree or equivalent work experience (1 year of relevant work = 1 year of college).

• Strong written communication, organizational, and analytical skills.

• Detail-oriented with the ability to manage multiple tasks and timelines.

• Strong collaboration skills and comfort working cross-functionally.

• Proficiency in Microsoft Office Suite and Adobe Acrobat.

• Experience with CRM platforms and documentation tools preferred.

Additional Details:

• This position may require occasional domestic travel (3–4 times per year).

• Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

• We are proudly committed to Equal Employment Opportunity.

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