Relationship Manager - Senior

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary:

Independence Pet Group (IPG) is seeking a Relationship Manager- Senior oversees a portfolio of assigned employee benefits groups working with HR professionals and Benefits Brokers to drive employee enrollment into the voluntary benefit plan and ensure retention at renewal.

Main Responsibilities:

• Works with internal partners to ensure a successful launch of the pet insurance benefit amongst various organizations.
• Acts as a real-time post-sale consultative partner to clients and ensures a positive experience by maximizing value and benefit for product and/or service offerings.
• Builds and maintains strong, long-lasting client relationships.
• Develops trusted advisor relationships with key accounts, customer stakeholders, and internal business units.
• Develops new business with existing clients and/or identifies areas of improvement to meet sales quotas.
• Serves as the lead point of contact for all client account management matters.
• Assists in product recommendations, client onboarding, new-client implementations, and training to ensure client experience is seamless and consistent.
• Performs other duties and responsibilities as assigned

Basic Qualifications:

• Experience: 5 years’ relationship management, account management, or related experience
• Education: Associate’s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)
• Licenses/Certifications: Must have and maintain Property & Casualty License or must obtain within 45 days of hire
• Mentors and guides others as needed
• May listen to calls to evaluate and provide feedback
• May have special projects
• Provides technical assistance to other sales staff and works on special programs/projects

• Accountability/Complexity:

• Leads, mentors, and is a role model for the team and company
• Position is typically reserved for long-term, high performing distinguished incumbents
• Managers depend on individual to take on certain unique responsibilities where oversight is not necessary
• Position is generally a career sales position

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)