Sales Representative - Associate

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Pumpkin, a subsidiary of IPH, promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years.

Job Summary:

Pumpkin is seeking a Customer Success Agent to drive new business opportunities and expand our customer base through proactive prospecting and strategic sales initiatives. As a CS Agent, you will focus on establishing new business, following up on leads through outbound calls and emails, and providing best-in-show service to prospective clients.

Prospective candidates should possess a goal-oriented mindset, concentrating on transforming opportunities into sales while ensuring a high standard of customer satisfaction. The ideal candidate will prioritize the customer, actively listening to their needs and collaborating to achieve optimal sales outcomes. If you have a passion for animals and a desire to educate humans on the importance of uncompromising care for their pets, this role is for you.

Job Location: Remote – United States

This position is remote, and you will work from a home office. Occasionally, travel to the nearest office may be required for in-person activities such as team meetings, training, and culture-building events.

Main Responsibilities:

• Maintain a robust sales pipeline as you complete 20-30 calls per day with a primary focus on closing new business. This will be a mix of inbound and outbound sales calls as well as emails, prioritizing outbound calls to warm leads
• Provide a best-in-show experience and capitalize on every lead with potential customers, educating them on all aspects of Pumpkin's policy and product offerings in order to consistently complete the sale
• Analyze customer motivation by gathering information and exploring concerns while handling objections with ease
• Act as a brand ambassador, establishing and building on positive experiences customers and potential customers have with Pumpkin
• Actively collaborate with your team to provide the best customer experience
• Participate in team meetings, elevating ideas around how to close more sales and/or improve the customer experience

Basic Qualifications:

• Active Property & Casualty Insurance License
• Evening and weekend availability required
• Bandwidth/internet requirements up to 30 Mbps (Download) and 5 Mbps (Upload)
• 2 years minimum experience in an outbound sales environment with a proven track record in DTC sales, successful lead generation and new business development
• Self-motivated with a results-driven approach
• Ability to work in a fast-paced startup environment
• Adaptable and willing to take on new challenges
• Roll-up-your-sleeves mentality and a proactive approach to problem-solving
• Fluent English communication skills required to interact with customers

Preferred Qualifications:

• Experience in the insurance or animal health industries

#LI-REMOTE

#PUMPKIN

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

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