Senior Associate, Fulfillment

Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You’ll Come In

As a Sr. Associate, Fulfillment, you will support the day-to-day operations and performance of our third-party fulfillment partners. You’ll work closely with Procurement, Inventory, Last Mile, and our 3PL partners to ensure we consistently deliver against our core fulfillment metrics, including On-Time Ship and Fulfillment Center (FC) accuracy.

This role sits at the center of execution, owning communication with our FC partners, identifying opportunities to improve performance, and helping ensure our operations run smoothly at scale. You’ll have a direct impact on getting our food to every dog safely, accurately, and on time.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

How You'll Make An Impact

• Monitor and analyze key fulfillment metrics (e.g., On-Time Ship, FC accuracy) to identify trends, risks, and opportunities for improvement.
• Own day-to-day communication with our 3PL partners, ensuring clear alignment on priorities, performance, and issue resolution.
• Hold partners accountable to SLAs by tracking performance and driving follow-up on corrective actions.
• Support management of daily fulfillment operations, including mitigating out-of-stock risk and helping optimize order routing.
• Document and maintain FC standard operating procedures, identifying gaps and driving incremental improvements.
• Partner cross-functionally to support new product launches, operational changes, and process updates within our FC network.
• Work with 3PL partners to identify and resolve root causes of fulfillment-related customer issues.
• Develop a strong understanding of our end-to-end fulfillment flow and how daily decisions impact throughput, accuracy, and customer experience.

We're Excited About You Because

• You have 3+ years of experience in D2C fulfillment, supply chain, or working with 3PL partners.
• You have an understanding of warehouse operations, WMS systems, and basic fulfillment flows.
• You are comfortable working with data and tools such as ERP/OMS systems (e.g., NetSuite) and BI tools (e.g., Looker).
• You communicate clearly and directly, and are comfortable holding partners accountable while maintaining strong relationships.
• You are highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• You take ownership of your work, proactively identify issues, and follow through to resolution.
• You are naturally curious and enjoy digging into problems to understand root causes and drive improvements.
• You collaborate effectively across teams (Supply Chain, Finance, IT, etc.) and with external partners.
• You are comfortable operating in a hands-on, execution-focused role while building toward broader ownership over time.
• You are able to travel to fulfillment centers (~10%) and support operations outside of standard hours when needed.
• You love dogs.

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.

Our Belonging Philosophy:

At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships.

We anchor this belief in a simple phrase: “Everyone’s welcome at the dog park.” No matter your background, identity, or role, there’s space for you here. There’s no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it’s about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow.
                    
We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we’re listening and learning from our Team.

Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive.

A Few of Our Best Benefits

• Dog-friendly office in SoHo
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO 
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.

Reasonable Accommodations

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.  If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact humansops@thefarmersdog.com.

We're Here to Help

We’re happy to answer any questions you may have about the position or our hiring process - please reach out at careers@thefarmersdog.com.