Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Job Summary:
IPH is seeking a Senior Manager, Facilities who will be responsible for the strategic and operational management of IPH’s North American real estate portfolio – with physical offices in New York, Chicago, Scottsdale, Cleveland, Columbus, Oakville (Canada) and Miami. This role oversees lease administration, workplace operations, vendor performance, and capital planning while ensuring safe, secure, and high-performing work environments across all sites. The role includes direct line management of Facilities and Office Management staff across the region and close partnership with the IPH Risk team to enhance physical security protocols and reduce enterprise risk exposure.
Job Location: Chicago, IL – US, Onsite
Main Responsibilities:
Real Estate & Portfolio Management
Own and manage the North America real estate portfolio, including leased offices and subleased spaces.
Lead lease administration including renewals, amendments, subleases, and critical date management.
Partner with brokers, legal, and external advisors on transactions, site selection, and footprint optimization.
Develop executive-level reporting on occupancy, costs, lease obligations, and portfolio risk.
Workplace Operations & Facilities Management
Oversee day-to-day workplace operations across North America, including building services, maintenance, janitorial, and office services.
Establish consistent operational standards, playbooks, and service levels across all locations.
Lead facilities vendor strategy including performance management.
Ensure facilities support hybrid work, collaboration, and business continuity.
People Leadership & Line Management
Provide direct line management to Facilities and Office Management staff across North America.
Set clear goals, accountability, and operating rhythms for regional and site-level teams.
Coach, develop, and performance-manage team members to build a high-performing facilities organization.
Security, Risk & Compliance
Partner with the IPH Risk team to enhance physical security protocols across all facilities.
Support standardized security governance including access control, visitor management, and incident response.
Coordinate remediation of identified risks with landlords, vendors, and internal stakeholders.
Ensure compliance with health, safety, and regulatory requirements.
Capital Projects & Change Management
Lead office buildouts, relocations, renovations, and closures from planning through execution.
Partner with IT, People, Risk, and business leaders to deliver integrated workplace solutions.
Drive change management and communications to support employee adoption
Basic Qualifications:
Bachelor’s degree required; advanced degree or professional certifications preferred.
Extensive experience in corporate facilities management, real estate, or workplace operations with multi-site responsibility.
Proven experience leading and managing facilities and office management teams.
Strong understanding of lease administration, vendor management, and workplace operations.
Experience partnering with Risk or Security functions on physical security governance.
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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: