Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
The Software Engineering Manager is a hands‑on technical leader responsible for driving the design, development, and delivery of core software platforms for an Embrace Pet Insurance. This role leads software engineers while remaining actively engaged in architecture, code reviews, cloud design, and DevOps practices across policy administration systems, claims processing platforms, web applications, and mobile applications.
This position requires expertise in Microsoft Azure and .NET/C#, combined with strong people leadership. The Software Engineering Manager sets technical direction, enforces engineering standards, and directly contributes to solving complex technical challenges while ensuring predictable, high‑quality delivery.
Actively participate in solution design, architectural decisions, and technical problem solving
Perform and guide code reviews across backend, frontend, and integration layers
Partner with senior engineers on complex features, performance issues, and production support
Remain current and hands‑on with the Azure platform, .NET/C# stack, Microsoft Dynamics and development tooling
Lead and mentor multiple software developers and senior engineers, setting clear technical and delivery expectations
Balance hands‑on contribution with people leadership, including 1:1s, performance management, and coaching
Serve as an escalation point for technical blockers, delivery risks, and production issues
Oversee development and ongoing enhancement of:
Policy Administration System
Claims Processing System
Customer‑facing web applications
Mobile applications
Ensure platforms are secure, scalable, resilient, and aligned with insurance business needs
Drive modernization efforts while managing technical debt and platform stability
Responsible for delivering prioritized projects that align with company goals
Actively oversee and improve CI/CD pipelines using Azure DevOps and Azure Pipelines
Champion automation, testing strategies, deployment consistency, and environment management
Define, document, and enforce engineering standards for:
Coding practices
Testing and quality
Cloud and security patterns
DevOps workflows
Work closely with Product, Policy, Claims, and Operations teams to translate business needs into technical solutions
Participate in sprint planning, backlog refinement, and delivery execution using Jira
Communicate technical tradeoffs, risks, and timelines clearly to business and technology leadership
Bachelor’s degree in Computer Science, Engineering, or equivalent experience
Deep, hands‑on experience with Microsoft Azure cloud development
Extensive hands‑on experience with .NET / C# development
5+ years of experience leading software development teams, while remaining technically active
Strong experience with Azure DevOps, including CI/CD pipeline design and management
Proven experience working in Agile environments using Jira or ADO
Solid expertise with SQL Server, data modeling, and performance tuning
Strong communication skills with the ability to explain complex technical concepts clearly
Direct experience supporting insurance platforms, particularly policy administration or claims systems
Experience integrating or working with Microsoft Dynamics CRM / Dynamics 365
Experience guiding front‑end development for web and mobile applications
Background in cloud modernization or refactoring legacy systems
Familiarity with security, compliance, and governance in regulated environments
Experience leading by example in organizations transitioning toward stronger engineering standards
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
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